We value your privacy and handle your personal information with utmost confidentiality. We will not share your information with any third party.

We have access only to information that you provide willingly. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.In order to do any of the activities such as placing an order, signing up for e-newsletters, entering competitions or giving feedback, you need to provide us with certain details viz. your name, e-mail address, delivery address, office or residential address, telephone number, mobile number etc.

We use your personal information to fulfil any order and to communicate with you when necessary. We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website. If you decide at any point that you no longer wish to receive messages of this nature, please contact us through e-mail. Alternatively, click to unsubscribe at the bottom of any of the e-mails you receive.

We will not share your personal details with any other company for their marketing purposes. Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.

We will keep your personal information only for as long as it is necessary to carry out the purpose for which you have given it to us. We will keep your personal information with us only if we have to respond to a query from you or fulfil an order placed by you.

When you place an order on the website and enter your name and details, you will become a recognized user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognize you when you visit the website and make use of the service so that the service can be tailored to your needs. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster. We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the website. Such information may include the number of visits, average time spent, and other statistics relating to the website. You may see Josalukkas advertisements on other websites. For these advertisements, we will be using software that may send a cookie to your browser. This software will allow us to monitor if you see our adverts, if you click on them and if you go on to buy from our website.

Our customers can communicate with us electronically by visiting our website and also by sending emails. Using valid phone numbers while placing orders with us is highly recommended every time. We may use top channels to communicate with you and you are also requested to  visit our website so that you can get new updates and notifications without any delay. By availing the services of our platform customers are agreeing to receive our messages and other forms of communication ( transactional, promotional, commercial). We always keep a check that the messages you receive are based on your orders and activities on our website. As responsible Jewellers, Jos Alukkas considers the acceptability of our customers and can anytime inform us if you don't want to receive any kind of communication ( Promotional or commercial) from us.